Potbelly Sandwich Works
4.8star
25K reviews
500K+
Downloads
Everyone
info
About this app
With the Potbelly App, you're just taps away from a hot and toasty sandwich. Plus, when you sign up for Potbelly Perks, you’ll be earning coins towards free food with every order.
• A WHOLE NEW POTBELLY PERKS! Now you can save up the coins you earn and choose how you spend them. The more you save the more Perks you can access. Think of it like a Potbelly savings account, only your APY (Annual Perks Yield) is up to you.
• DELIVERY AND IN-SHOP PICKUP OPTIONS so you can Potbelly anywhere and bring the good vibes with you.
• SKIP THE LINE by ordering ahead. Being hangry is a thing of the past. We'll have your food ready and waiting for you when you get here.
• GIVE ME THE USUAL with quick reordering. You're a regular by now so our app knows your order by heart, just a few taps away.
• CUSTOMIZE ORDERS exactly how you like it. Extra pickles? Done. Light mayo? You got it! Extra Hot Peppers? Bring on the Heat! Now THAT'S a sandwich!
• CATERING now available on the app so it's easier to feed your crew...or hey, maybe you're just reallllllllly hungry.
• A WHOLE NEW POTBELLY PERKS! Now you can save up the coins you earn and choose how you spend them. The more you save the more Perks you can access. Think of it like a Potbelly savings account, only your APY (Annual Perks Yield) is up to you.
• DELIVERY AND IN-SHOP PICKUP OPTIONS so you can Potbelly anywhere and bring the good vibes with you.
• SKIP THE LINE by ordering ahead. Being hangry is a thing of the past. We'll have your food ready and waiting for you when you get here.
• GIVE ME THE USUAL with quick reordering. You're a regular by now so our app knows your order by heart, just a few taps away.
• CUSTOMIZE ORDERS exactly how you like it. Extra pickles? Done. Light mayo? You got it! Extra Hot Peppers? Bring on the Heat! Now THAT'S a sandwich!
• CATERING now available on the app so it's easier to feed your crew...or hey, maybe you're just reallllllllly hungry.
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Ratings and reviews
4.8
24.4K reviews
Jamie Evans
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April 8, 2024
Let me start by saying Potbelly has delicious food with great service. My problem is that the app won't deliver consistently. I live between 2 locations, but I can not pick which restaurant I want to deliver. I have a leg injury that makes it difficult to walk there for pick up. It's not that they won't deliver. It's just not consistent. It is very frustrating, especially because I want to support this business.
Chris Morse
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April 12, 2024
This app throws misleading surveys and other "free" promotions that are unobtainable at the user. Two specific examples include being told you can get a free cookie for completing a survey but at the end of the survey it asks for a 20 digit ticket/receipt number but the ticket/receipt number for my orders is only 17 digits. The second example is live right now! Add the perk of a free drink, cookie, or chips to your order. You're told the discount will apply at check out but it doesn't.
Christina Eckstrom
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February 1, 2024
The perks would be great if you only ever use them for in-person orders and never mobile orders via scanning at counter to use them. I can't use perks for mobile orders bcuz at checkout it'll pop up "want to use your perk? (The one you chose to attach to the order)" hit yes and it'll take you back to the menu to re-pick your order, and repeat once you try, again, to checkout with no apparent end to it. When a perk is attached to a mobile order, you CANNOT checkout to complete the order.
9 people found this review helpful
Potbelly Sandwich Works
February 2, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at CustomerService@potbelly.com. Thank you.
What's new
Minor improvements, Major toasty deliciousness.
